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We wanted to let you know that ESI's has a planned regular maintenance window May 26th, 2017 10:00PM CST - May 27th 12:00AM CST  

- ESI Cloud services

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ESI Cloud Services: Voicemail Sync Restored May 25th, 2017 4:00PM CST
Posted by Eddie Weakley on 25 May 2017 07:35 PM
We have resolved an issue that was causing voicemails to not appear consistently.
What happened?
We have been working in our garage to bring you voicemail transcription and on 4/29 we moved this feature into an alpha phase. Unfortunately, we encountered issues we could not predict ahead of time. Services like voicemail to email and voicemail propagation suffered across our GEO redundant servers.  
  • This has been fixed and we will be adding a new process to keep a close eye on the issue as we look to bring voicemail transcription to our customers in 2017. 
Any customers not able to check messages from their desktop phone, please open a ticket and we can get your account back in sync.
- ESI Cloud services
ESI Status's Page is a real-time, live 24/7 health check of all things ESI Cloud PBX. If you’re curious about what’s going on with an incident, check this page

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We are seeing some Internet connection issues with the LA COLO location that could be causing some customers to experience less than ideal call quality. We are working with the carriers to investigate the source of the problem and will take action to clear the issue as quickly as possible.

We apologize for the inconvenience this interruption of service may cause and are working diligently to resolve the service issue.


ESI Cloud services

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New Release: ePhone7 - SYS 2.3.8 and APK 1.3.6
Posted by Eddie Weakley on 17 May 2017 02:14 PM


ESI is excited to announce a new build for your ePhone7
    • SYS 2.3.8
    • APK 1.3.6
Upgrade Now
  • Go to Preferences > System > Updates > Check for System Update > Tap OK
What's New
  • Wired Headset: See the downloadable attachment. 
  • ESI Controlled Upgrades: This allows us to provide critical updates before customers are affected without user interaction. 
  • Autologin: Simply add the correct MAC address to a user's account, plug in their ePhone7 and wala!
  • Reliability: No one likes a crash, so we sent the ePhone7 to driving school to learn how to be a better driver. We also increased reliability by cleaning up intermittent crashes found from out crash log server.
  • Google Contacts: Signing into google just got easier, you will now login to google from the ESI dashboard.
  • Audio: Removed some undesired echo when using the handset.
  • Transfer: Fixed an issue that would not allow a transfer to take place if a second incoming call was presented during the transfer process.

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New Release: Twelve New ESI Dashboard Videos added to eHelp
Posted by Julia Kedward on 16 May 2017 02:34 PM

ESI is pleased to announce the addition of 12 new ESI Dashboard videos on eHelp.


What was added?

The 12 videos are as follows:

  • A new video - (ad-hoc) Call Recording.
  • A new video - Adding a Phone to your extension.
  • A new video - Call Hold.
  • A new video - Call Transfer.
  • A new video - Contact Center Agent Login.
  • A new video - Contact Center Agent's Music on Hold.
  • A new video - Contact Center Supervisor Call Queue management details.
  • A new video - Contact Center Supervisor Reports.
  • A new video - Office Manager list of domain users.
  • A new video - Your User Profile.
  • Two new videos - Voice Mail (Messages) and Voice Mail Settings.


How do you upgrade?

An upgrade is not necessary. The videos are available NOW!


If you experience any issues with eHelp please let us know by sending an email to Product Management via

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