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New Release: ePhone4 B29 on Thursday, October 13, 2016
Posted by Julia Kedward on 12 October 2016 12:31 PM

ESI would like to inform you that Thursday, October 13, 2016 from 8:00 PM to 9:00 PM CST your ePhone4 will receive a firmware update to version B29.


During the upgrade you may notice that your phone will reboot during this time.



  • Successfully park a call using your programmed Call Park key
  • Now use an extension speed dial key along with the Call Pick-Up key for a two-button press Pick-Up
  • An All Page to an ePhone4 will will provide a beep tone instead of a ring
  • An All Page to an ePhone4 that is actively on a call will not be interrupted
  • An All Page visual notification to an ePhone4 is now cleared from the display once the page has ended
  • In some instances when an ePhone4 was rebooted it would not re-register at all or in a timely manner. This has been addressed. 
  • Screen Saver time options are 30 min, 1 hour, and 2 hours. The hour long options are now functional.
  • Screen saver shows date and time

Known Issue

  • When upgrading to a new ePhone4 version custom ring tones will be deleted and the factory provided ring tone will not play. This issue only affects those who have uploaded custom ring tones. To fix this issue either select Factory Reset under Utilities in the phone's Menu or reload your custom ring tone. A factory reset will not erase your button programming, voice mails, or call history. This issue is expected to be addressed in the next release. 

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New Release: ePhone4 B25 on Tuesday, September 20, 2016
Posted by Eddie Weakley on 16 September 2016 07:57 PM
 We wanted to let you know that Tuesday September 20th, 2016 from 8:00 pm - 9:00 pm CST the ePhone4 will get a firmware update to B25.
During the upgrade window you may notice that your phone reboots during this time.
What’s new!
 Supports eHelp
 Screensaver now shows date and time

 We have cleaned up some audio delay on the ePhone4 that affected some customers.
 Improved usability when ending a caller during a 3-way conference
 During a supervised transfer you can now pull back a call if you need to cancel the transfer
 Blind Transfer usability has been updated so if user hangs up too quickly after dialing the phone number to be transferred, the call will still be transferred
 You can now press CFWD then a DSS station key to set call forward
 Now, you can transfer a call using a programmed DSS key
 Updated Call History to show always show a new call history record



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New Release: ESI Dashboard CCD v1.2.5 on Thursday September 15th, 2016
Posted by Eddie Weakley on 13 September 2016 02:36 PM

Product Management is pleased to announce that ESI is upgrading its dashboard Thursday September 15th, 2016 at 8:00 pm - 8:30 pm CST.

During the upgrade window, access to the ESI Dashboard will be limited as we update the current dashboard from CCD v1.2.4 to CCD v1.2.5


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ESI Compliance of “Kari’s Law”

Attention ESI Partner

On February 10, 2016, the State of Texas adopted Rule 251.16, Direct Access to 9-1-1 Service “Kari’s Law”. The rule Health and Safety Code Chapter 771A requires all telephone systems, commonly refined to as multiline telephone systems or MLTS, to allow for direct dialing of 9-1-1, with no initial digit, prefix or access code to reach an outbound line. Mandatory compliance with the law begins September 1, 2016.

We would like to assure you that our ESI Cloud services  and CPE system (both IP Server 900 and Communications Servers) are within compliance with the “Kari’s Law”.  Please refer to the list below for details

Compliant System: 

  • ESI Cloud PBX
  • Communications Servers: (ESI-1000, ESI-600, ESI-200, ESI-100, and ESI-50) running system software version xx.5.10 (or higher)
  • IP Server 900: running any system software

Legacy ESI equipment is not compliant with this law and will need to be replaced with support equipment in order to meet compliance. These equipment types are:

Non-Compliant Systems:

  • ESI C-Plus Executive • ESI C-Plus
  • IVX C-Class
  • IVX X-Class
  • IVX E-Class Gens. I and II
  • IVX S-Class Gens. I and II
  • IP E-Class Gens. I and II
  • IP 200 and IP 40
  • IVX 128 Plus • IVX 128
  • IVX 20 Plus • IVX 20
  • VoiceWorks 16
  • Original IVX


All non-compliant systems must have obtained a waiver:

A business service user can obtain a one-year waiver (September 1 - August 31, 2017) of the law's requirements upon the timely submission of an affidavit that ( 1) the business service user made a good faith attempt to reprogram or replace the telephone system; and (2) that reprogramming/replacing of a non-compliant telephone system would be unduly and unreasonably cost prohibitive.  

You can find all required information and how to obtain a waiver and device notifications at

How to Request a Waiver

For a multi-line telephone system that provides outbound dialing, Kari's Law requires direct access to 9-1-1 service without the user having to first dial an initial number, digit, prefix or other access number or code before dialing 9-1-1. If such a telephone system, commonly referred to as a multi-line telephone system (MLTS), cannot be reprogrammed or replaced to meet the direct access requirement without the user incurring undue and unreasonable costs, a one-year waiver shall be granted upon timely submission of an affidavit (see FAQs for instructions on submitting an affidavit). For each telephone handset used with a non-compliant MLTS, an instructional sticker must be placed immediately adjacent to, and optionally on, the handset instructing the user how to access 9-1-1 service. The instructional sticker must be printed in at least 16-point boldface type, in a contrasting color using a font that is easily readable, and be written in English and Spanish.

Kari’s Law also requires an MLTS to be programmed to send notification of a 9-1-1 call to a central location on the site of the facility from where the 9-1-1 call was made, and per rule 251.15 also to an optional additional location. Providing call notification is only required if it can be done without improvements to the MLTS’s hardware. (See FAQs for additional information on notification requirements.)

Please note that:

  • This waiver is used statewide for the entire state of Texas.
  • The waiver is good for one year (September 1 to August 31).
  • The request must be submitted before September 1st of each year.

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New Release: ESI Dashboard CCD v1.2.4.6 on Tuesday August 23, 2016
Posted by Eddie Weakley on 19 August 2016 01:54 PM
We wanted to let you know that ESI is upgrading its dashboard Monday August 22nd, 2016 from 8:00 pm - 8:30 pm CST.
During the upgrade window, access to the ESI Dashboard will be limited as we update the current dashboard from CCD v1.2.4.3 to CCD v1.2.4.6.

Read more »

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