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Feb
21
eHelp Update: New videos for ESI Dashboard
Posted by Julia Kedward on 21 February 2017 02:10 PM

ESI is pleased to announce an update to eHelp. In the latest version, now online, is a redesigned ESI Dashboard section

Once in the eHelp ESI Dashboard section check out the left pane navigation on the various topics available to you.

Several new videos are provided so you can quickly learn how to make the most of your ESI Cloud experience.

Even more videos coming soon so stay tuned. 


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Feb
16
New Release: ESI 45SIP, Version B47/B27, Friday, February 17, 2017
Posted by Julia Kedward on 16 February 2017 08:51 AM

ESI 45SIP version B47/B27 Release Notes

ESI is pleased to announce a phone upgrade for Thursday, February 16, 2017. Depending on your model the version will be either B47 or B27.

Both versions provide the same improvements. ESI45 B47/B27 Public Release Notes

Improvements

  • The phone will no longer power cycle after transferring a call directly to an extension's voice mailbox
  • Lengthy conversations for some users will no longer drop unexpectedly 
  • A specific issue has been resolved where the caller hears only ringing and the call is never answered, rerouted, or goes to voice mail. 

How to get the new version

Your phone will be automatically upgraded so there's nothing for you to do but enjoy your ESI SIP Phone.

If you experience any issues please contact ESI Technical Support at 1-800-850-2151 or open a ticket via support.esi-estech.com.


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Feb
15
Maintenance Window for February 15th, 2017
Posted by Bob Russo on 15 February 2017 10:43 AM
We wanted to let you know that ESI's has a planned maintenance window February 15th, 2017 9:00PM CST - 11:00PM CST .
What are we doing?
  • We are working on the ESI Dashboard to increase performance. 
What functions will be affected?
  • Access to ESI Dashboard will be very limited during this window of maintenance. 
If customers experience service issues outside of this window please open a ticket via the ESI Support site at http://support.esi-estech.com or contact ESI Technical Support at  800-850-2151.
Thank you,
- ESI Cloud services.

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Feb
10
ESI Cloud Services: Maintenance Window Advisement
Posted by Bob Russo on 10 February 2017 01:28 PM
ESI Cloud Services: Maintenance Window

Hello,
We wanted to let you know that ESI's has a planned maintenance window February 11th, 2017 1:00AM CST - 3:00AM CST.
What are we doing?
  • We are making some necessary changes to our systems tonight after hours to help with BLF updates.
What features will be affected?
  • BLF updates during this window
  • Call routing could be affected
We will experience intermittent issues during this maintenance window, however if customers experience service issues outside of this window please open a ticket via the ESI Support site at http://support.esi-estech.com or contact ESI Technical Support at  800-850-2151.
Thank you,
- ESI Cloud services.
ESI Status's Page is a real-time, live 24/7 health check of all things ESI Cloud PBX. If you’re curious about what’s going on with an incident, check this page http://status.esi-estech.com/
All maintenance update messages will be here, too.
Our goal is to provide users with consistent information to let you know how we’re doing.

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Feb
3
ESI Cloud Services Scheduled Maintenance
Posted by Bob Russo on 03 February 2017 03:58 PM

Good Day,

       Please be advised that ESI Cloud Services will be performing data base maintenance during the hours of 8pm CST until 11pm CST Saturday February 4th. There is no expectation of impact to customers however should you experience any problems, 

please open a ticket with ESI Support by emailing support@esi-estech.com , visiting http://support.esi-estech.com or by calling 800-850-2151.

Sincerely,

- ESI Cloud services.


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