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Dec
23
New Release: ESI ePhone4 SIP B39 on Friday, December 23, 2016
Posted by Julia Kedward on 23 December 2016 09:42 AM

ESI would like to inform you that as of today Friday, December 23, 2016 most ESI ePhone4 SIP phones have been upgraded to version B39. The benefits of this new release are described below. 

ESI is addressing a handful of individual phones that did not upgrade to B39. 

If you have any questions or concerns please contact ESI Technical Support at 800-850-2151.

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The following improvements have been made to the ePhone4 when upgrading from version B29.

Notable Improvements

  • Numerous changes made to address issues with registration

New Feature

  • The inbound call icon in the Call History is now blue. Now it's easier to distinguish inbound calls from outbound calls.

Improvements

  • Delay in audio during an active phone conversation
  • The ePhone4 boot process (from powering on to registering) is now two minutes faster
  • You can once again use the fixed CONF key on the phone to join the parties needed for an ad-hoc three-party conference
  • The default screen saver setting is 30 minutes
  • The Screen Saver menu text has been updated to simply refer to "Screen Saver"
  • Custom Ring Tones will not be deleted when upgrading phone firmware
  • Improved jitter control for better performance

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Dec
21
New Release: ESI 45SIP B45 on Thursday, December 22, 2016
Posted by Julia Kedward on 21 December 2016 01:12 PM

ESI would like to inform you that as of today Thursday, December 22, 2016 most ESI 45SIP phones have been upgraded to version B45. The benefits of this new release are described below. 

Note: This upgrade only affects 45SIP phones with serial numbers staring with 00732. Serial numbers beginning with 00812 will be upgraded over the next several days. The serial number is located on the back of the phone.

If you have any questions or concerns please contact ESI Technical Support at 800-850-2151. 

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Notable Improvements

  • Numerous changes made to address issues with registration

Improvements

  • Corrections to an issue where the 45SIP would stop responding for what appears to be no reason

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If you are upgrading from a version as far back as P3 you will receive these additional improvements.

  • Can now dial Station and CO numbers stored in the Missed Calls, Call History, Answered Calls lists
  • Correction to the SIP SEQ counting rules to prevent a loss of audio
  • Headset volume , Ring volume , Speakerphone volume , Handset volume setting will last through a power cycle
  • Off-net (outside) calls answered by a 45SIP can be transferred directly to a voice mail box by pressing Þ3 then the extension number.

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Dec
21
New Release: ESI 30SIP Version B15 (ESI Cloud Only)
Posted by Julia Kedward on 21 December 2016 12:48 PM

ESI would like to inform you that as of today Wednesday, December 21, 2016 most ESI 30SIP phones running on ESI Cloud Service have been upgraded to version B15. The benefits of this new release are described below. 

ESI is addressing a handful of individual phones that did not upgrade to B15. 

ESI 30SIP phones running much older versions - B6 and B8 - will be contacted by ESI before we apply the upgrade. 

If you have any questions or concerns please contact ESI Technical Support at 800-850-2151.

_____________________________________________________________________________________

The following improvements have been made to the 30SIP when upgrading from version B12.

Notable Improvements

  • Numerous changes made to address various registration issues

Improvements

  • Can now dial Station and CO numbers stored in the Missed Calls, Call History, Answered Calls lists
  • Speed dial keys with BLF status will no longer fail to dial on after a factory reset
  • Correction to the SIP SEQ counting rules to prevent a loss of audio
  • Headset volume , Ring volume , Speakerphone volume , Handset volume setting will last through a power cycle

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If you are upgrading from a version as far back as P2 you will receive these additional improvements.

New Features

  • Comfort noise option added to settings
  • Setting added to enable or disable call waiting tone

Improvements

  • No audio delay after a remote SIP phone retrieves a call it placed on hold
  • Successful registration after a power cycle (reboot)
  • One way audio will no longer occur due to comfort noise
  • Calls will not be dropped due to a re-invite
  • Better timing when a call rings to an extension from a transfer
  • One-way audio no longer occurs on a transfer
  • Parked calls no longer experience a loss of audio

Read more »



Oct
12
New Release: ePhone4 B29 on Thursday, October 13, 2016
Posted by Julia Kedward on 12 October 2016 12:31 PM

ESI would like to inform you that Thursday, October 13, 2016 from 8:00 PM to 9:00 PM CST your ePhone4 will receive a firmware update to version B29.

 

During the upgrade you may notice that your phone will reboot during this time.

 

Improvements

  • Successfully park a call using your programmed Call Park key
  • Now use an extension speed dial key along with the Call Pick-Up key for a two-button press Pick-Up
  • An All Page to an ePhone4 will will provide a beep tone instead of a ring
  • An All Page to an ePhone4 that is actively on a call will not be interrupted
  • An All Page visual notification to an ePhone4 is now cleared from the display once the page has ended
  • In some instances when an ePhone4 was rebooted it would not re-register at all or in a timely manner. This has been addressed. 
  • Screen Saver time options are 30 min, 1 hour, and 2 hours. The hour long options are now functional.
  • Screen saver shows date and time

Known Issue

  • When upgrading to a new ePhone4 version custom ring tones will be deleted and the factory provided ring tone will not play. This issue only affects those who have uploaded custom ring tones. To fix this issue either select Factory Reset under Utilities in the phone's Menu or reload your custom ring tone. A factory reset will not erase your button programming, voice mails, or call history. This issue is expected to be addressed in the next release. 

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Sep
16
New Release: ePhone4 B25 on Tuesday, September 20, 2016
Posted by Eddie Weakley on 16 September 2016 07:57 PM
 We wanted to let you know that Tuesday September 20th, 2016 from 8:00 pm - 9:00 pm CST the ePhone4 will get a firmware update to B25.
 
During the upgrade window you may notice that your phone reboots during this time.
 
What’s new!
 Supports eHelp
 Screensaver now shows date and time

Improvements
 We have cleaned up some audio delay on the ePhone4 that affected some customers.
 Improved usability when ending a caller during a 3-way conference
 During a supervised transfer you can now pull back a call if you need to cancel the transfer
 Blind Transfer usability has been updated so if user hangs up too quickly after dialing the phone number to be transferred, the call will still be transferred
 You can now press CFWD then a DSS station key to set call forward
 Now, you can transfer a call using a programmed DSS key
 Updated Call History to show always show a new call history record
 

 

 


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