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Mar
22
Service Alert, ESI Dashboard Disruption, 3/22/17
Posted by Julia Kedward on 22 March 2017 01:08 PM

We received reports on March 22, 2017 that the ESI Dashboard was not accessible. The ESI Dashboard is now stable and operational with no symptoms returning. We consider this issue now resolved.

What happened
A virtual machine that hosts the Dashboard experienced an error that caused the Dashboard to fail.

Downtime
Degraded operation lasted for 60 minutes, starting at 11:29 AM CST.

Our sincerest apologizes for how this may have affected your business. 

- ESI Cloud Services


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Mar
6
New Releases: ESI 30SIP, ESI 45SIP, and ESI ePhone4
Posted by Julia Kedward on 06 March 2017 04:51 PM

ESI is pleased to announce phone firmware upgrades between Wednesday, March 8th and Friday, March 10th

The first to be updated will be the ESI ePhone4, then ESI 45SIP, and finally ESI 30SIP. All upgrades will take place overnight and will be concluded by Friday, March 10th. 

The new versions are as follows:

  • ESI ePhone4 - B43
  • ESI 45SIP - B48/B28
  • ESI 30SIP - B18

Improvements

Release notes can be found here.

How to get the new version

Your phone will be automatically upgraded so there's nothing for you to do but enjoy your ESI SIP Phone.

If you experience any issues please contact ESI Technical Support at 1-800-850-2151 or open a ticket via support.esi-estech.com.


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Mar
2
New Release: ESI Dashboard, Saturday, March 4, 2017, version 1.2.11
Posted by Julia Kedward on 02 March 2017 03:39 PM

ESI would like to inform you that on Saturday, March 4, 2017, ESI Cloud Dashboard will be upgraded to version 1.2.11. 

The benefits of this new release is primarily focused on the ESI Contact Center. Details are described below. 

During the upgrade window, access to the ESI Dashboard will be limited.

If you have any question or concerns please contact ESI Technical Support at 800-850-2151 or open a ticket at support.esi-estech.com. 

___________________________________________________________________________________________________

The following improvements have been made to the ESI Cloud Dashboard. Click here for full notes.

Component/SPublic Description
Call_History The call history filter has been updated to handle up to a 90 day view to reduce an unnecessary burden on the network. This means only 90 days of call history can be viewed at one time.
CC_Supervisor The stats grid, which is located in the upper right corner of the ESI Contact Center Supervisor, has been updated so that the widget loads in a timely manner.
Contact Center ESI Contact Center previously used the terms Online/Offline to state whether an agent was logged in/out. This presented confusion as online/offline are also used to describe the state of the ESI SIP Phone. To eliminate this conflict the ESI Contact Center now uses the terms logged in/out for agent status.
CC_Supervisor The Listen In feature for Contact Center Supervisor now works more reliably


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Feb
23
Service Alert, ESI Dashboard disruption 2/22/17
Posted by Bob Russo on 23 February 2017 04:12 PM

We received reports on Feb 22, 2017 that the ESI Dashboard was experiencing degraded operation. The ESI Dashboard is now stable and operational with no symptoms returning. We consider this issue now resolved.

What happened
We received a denial of service (DDoS) attack that caused the server to perform slowly and eventually fail.
Dashboard and BLF indications were affected, but calls were not affected

Downtime
Degraded operation lasted for 90 minutes.
Our dearest apologizes for how this may have affected your business.
Sincerely,
- ESI Cloud services

ESI Status's Page is a real-time, live 24/7 health check of all things ESI Cloud PBX. If you’re curious about what’s going on with an incident, check this page http://status.esi-estech.com/


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Feb
21
eHelp Update: New videos for ESI Dashboard
Posted by Julia Kedward on 21 February 2017 02:10 PM

ESI is pleased to announce an update to eHelp. In the latest version, now online, is a redesigned ESI Dashboard section

Once in the eHelp ESI Dashboard section check out the left pane navigation on the various topics available to you.

Several new videos are provided so you can quickly learn how to make the most of your ESI Cloud experience.

Even more videos coming soon so stay tuned. 


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