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Mar
15
[ESI CloudPBX] Update on recent issues
Posted by Shawn Guenther on 15 March 2018 04:01 PM

In the past couple of weeks some customers have encountered issues with making calls or receiving calls, agent status being inaccurate, transfers failing, or issues with hold or park queues. These issues involve some upgrades of hardware and software we are doing to enhance server stability and efficiency. The upgrade process is ongoing and symptoms like these will diminish progressively as we near completion. We apologize for any disruptions and we are diligently working to minimize the impact to you, and we are confident you will appreciate the improvements on the other side.

Sincerely,

- ESI Cloud services

Did you know that you can view the status of ESI services at status.esi-estech.com or that you can access status, news, technical support, and customer service through the support.esi-estech.com website?


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Feb
16
[ESI CLoud PBX] Call processing issues for some sites
Posted by Shawn Guenther on 16 February 2018 07:57 AM
We are seeing some signs that phones in the field experienced trouble processing calls between 6:52am CST and 7:10am CST. This could have included symptoms such as calls not ringing, calls continuing to ring after answer, and other "strange" behavior.
These symptoms were isolated to phones connected to certain servers in our cluster, and those phones did failover to other servers as intended. However, this has caused extra load on the remaining servers, so ESI engineers will be closely monitoring to ensure calls continue to progress smoothly.
We apologize for any adverse effect on your morning, and we are working to ensure there is no impact to your calls as we isolate and resolve the core issue.
Sincerely,
- ESI Cloud services

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Dec
14
New Release: ESI Dashboard v1.2.20 for Thursday, Dec 14, 2017 at 8:00 PM CST
Posted by Julia Kedward on 14 December 2017 11:47 AM

ESI would like to inform you that at 8:00 PM CST on Thursday, December 14, 2017 the ESI Cloud Dashboard will be upgraded to version 1.2.20. 

This release will improve Dashboard response time specifically when accessing the Home page and Call History page as well as setting call history filters. 

During the upgrade window, access to the ESI Dashboard will be limited.

If you have any question or concerns please contact ESI Technical Support at 800-850-2151 or open a ticket at support.esi-estech.com. 


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Nov
28
New Release: eHelp v1.0.0.17, Tuesday, November 28, 2017
Posted by Julia Kedward on 28 November 2017 10:12 AM

ESI is pleased to announce new updates for eHelp.


What was updated?

We've added a section for Yealink T46G!

Click HERE for release notes.

 

How do you upgrade?

An upgrade is not necessary. The updated pages are available NOW at http://ehelp.esi-estech.com!


If you experience any issues with eHelp please let us know by sending an email to Product Management via enhancements@esi-estech.com.


Sincerely,
ESI Cloud Services


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Nov
17
New Release: eHelp v1.0.0.16. Monday, November 20, 2017
Posted by Julia Kedward on 17 November 2017 04:40 PM

ESI is pleased to announce new updated for eHelp.


What was updated?

We've added a section for eFax!

Click HERE for release notes.

 

How do you upgrade?

An upgrade is not necessary. The updated pages are available NOW!


If you experience any issues with eHelp please let us know by sending an email to Product Management via enhancements@esi-estech.com.


Sincerely,
ESI Cloud Services


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