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Sep
15
Maintenance Release: ESI Dashboard v1.2.18, 7:00 PM CST on Monday, Sept 18, 2017
Posted by Julia Kedward on 15 September 2017 09:42 AM

ESI would like to inform you that at 7:00 PM CST on Monday, Sept 18, 2017 the ESI Cloud Dashboard will be upgraded to version 1.2.18. 

Click here for details. 

During the upgrade window, access to the ESI Dashboard will be limited.

If you have any question or concerns please contact ESI Technical Support at 800-850-2151 or open a ticket at support.esi-estech.com. 


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Sep
15
New Release: eHelp v1.0.0.14. Friday, September 15, 2017
Posted by Julia Kedward on 15 September 2017 09:35 AM

ESI is pleased to announce updated feature information in eHelp for the following features.

  • Intercom
  • Auto Answer 


What was updated?

The intercom and auto answer pages for ePhone4, ESI 45SIP, and ESI 30SIP have more extensive and clearer instruction on what these features are and how they work.

 

How do you upgrade?

An upgrade is not necessary. The updated pages are available NOW!

If you experience any issues with eHelp please let us know by sending an email to Product Management via enhancements@esi-estech.com.


Sincerely,
ESI Cloud Services


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Aug
7
Phone Upgrade: ESI 45SIP, Tuesday, Aug 8, 2017 at 8:00 PM CST
Posted by Julia Kedward on 07 August 2017 04:14 PM

ESI is pleased to announce a 45SIP upgrade to version B31/B51 for Tuesday, Aug 8, 2017 at 8:00 PM CST.

Click here for release notes.

Your phone will be upgraded for you. All you need to do is enjoy your ESI SIP phone.

If you experience any issues please contact ESI Technical Support at 800-850-2151 or open a ticket via support.esi-estech.com


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Aug
1
Phone Upgrade: ESI 30SIP, Thursday, Aug 3, 2017 at 8:00 PM CST
Posted by Julia Kedward on 01 August 2017 05:03 PM

ESI is pleased to announce a 30SIP upgrade to version B22 for Thursday, Aug 3, 2017 at 8:00 PM CST.

Click here for release notes.

Your phone will be upgraded for you. All you need to do is enjoy your ESI SIP phone.

If you experience any issues please contact ESI Technical Support at or open a ticket via support.esi-estech.com.


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Jul
25

Hello,

As part of our service to you, we continue to look for ways to improve our reliability so that your business continues to run as smoothly as possible.

This coming weekend July 28th, 2017 11:59 PM PST - July 30th 11:59PM PST we plan on upgrading a few hardware components and recovery components in our LA facility.

How may this affect you?

  • We are taking the necessary precautions to prevent this and you should not even notice we are at work in LA over the weekend.

  • However, you may experience phone offline events that should not last longer than a minute.

Thank you for continuing to be an ESI customer.

Sincerely,

- ESI Cloud services


ESI Status's Page is a real-time, live 24/7 health check of all things ESI Cloud PBX. If you’re curious about what’s going on with an incident, check this page http://status.esi-estech.com/


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