News Categories
RSS Feed
Latest Updates
Aug
19
New Release: ESI Dashboard CCD v1.2.4.6 on Tuesday August 23, 2016
Posted by Eddie Weakley on 19 August 2016 01:54 PM
Hello,
 
We wanted to let you know that ESI is upgrading its dashboard Monday August 22nd, 2016 from 8:00 pm - 8:30 pm CST.
 
During the upgrade window, access to the ESI Dashboard will be limited as we update the current dashboard from CCD v1.2.4.3 to CCD v1.2.4.6.
 

 

If you experience service issues outside of this maintenance window please open a ticket via the ESI Support site at http://support.esi-estech.com or contact ESI Technical Support at 800-850-2151.
 
Thank you,
- ESI Cloud services.

Read more »



Aug
15
Service Update, report of conference, no service issue this morning.
Posted by Bob Russo on 15 August 2016 01:51 PM

Hello,

At 7:15am CST this morning a server in our Los Angeles data center started to experience a network performance degradation issue resulting in issues with conferencing for primarily our west coast customers.

Our engineers were evaluating the problem when, at 10:10am CST, that server experienced a network hardware failure that severed all services from that system. Services began failing over as designed but during that transition some customers, primarily on the west coast, may have experienced dropped calls, telephones showing NO SERVICE, and other call handling-related issues as their phones failed over to the backup server.

The offending hardware was replaced and all services, including conferencing, were restored at 10:51am CST. While such hardware failures cannot be predicted, we do apologize for any service issues you may have experienced during this event.

Sincerely,

- ESI Cloud services


Read more »



Aug
5
ESI Cloud Services Update August 5th, 2016 (4:00pm CST)
Posted by Eddie Weakley on 05 August 2016 03:53 PM
Hello,
 
We wanted to let you know that ESI Cloud Services have been stabilized.
 
This morning several ESI customers experienced intermittent service issues with our Cloud PBX Services. Our team has been working to identify and resolve the issues effecting call performance. We apologize for the inconvenience this interruption of service has caused your business and we will continue to work diligently to deliver services that exceed your expectations for quality communications.
As of the 12:52 PM CT all services have been restored and are working properly.
 
What services were affected?
  • The issues affected inbound calls for some customers, sending calls to voicemail, while others experienced slow responsiveness on Dashboard functions. Our team has been monitoring services this week and seeing performance issues with spikes in service volume. On Wednesday, we conducted maintenance on one of our collocation systems and ran that with success through Thursday with no issues. Our team applied those maintenance enhancements to the remainder of our systems last night and the system did not react as expected, therefore causing service interruptions for some customers.
 
What was done to resolve the issue?
  • Maintenance enhancements have been reversed and all services have now stabilized. Be assured that we are continuing to monitor the situation and working to mitigate additional service interruptions. 
 
If you continue to still experience intermittent issues please contact ESI technical support at http://support.esi-estech.com or contact ESI Technical Support at 866-883-9777.
 
We will continue to provide updates to our partners and customers on the Support page as well as via email notifications.
 
Sincerely,
- ESI Cloud services.

Read more »



Aug
5
Update: ESI Cloud Services August 5th, 2016 (1:25pm CST)
Posted by Eddie Weakley on 05 August 2016 12:34 PM
Hello,
 
We are having reports that some ESI customers are experiencing intermittent service issues with our Cloud Services. I apologize for the inconvenience this interruption of service has caused you and we are working diligently to resolve the service issue.
  • We are still making adjustments and do see that site issues are beginning to clear up.
We will continue to keep you informed of any updates on the current issue you are experiencing. Please contact us for any additional concerns related to this current issue.
 
Sincerely,
- ESI Cloud services.

Read more »



Aug
5
New Release: ESI Dashboard CCD v1.2.4.3 on Tuesday August 9th, 2016
Posted by Eddie Weakley on 05 August 2016 10:11 AM
Hello,
 
We wanted to let you know that ESI is upgrading its dashboard Monday August 8th, 2016 from 8:00 pm - 8:30 pm CST.
 
During the upgrade window, access to the ESI Dashboard will be limited as we update the current dashboard from CCD v1.2.4.1 to CCD v1.2.4.3.
 
 
If you experience service issues outside of this maintenance window please open a ticket via the ESI Support site at http://support.esi-estech.com or contact ESI Technical Support at 866-883-9777.
 
Thank you,
- ESI Cloud services.

Read more »




Help Desk Software by Kayako fusion